Something has to give, when it comes to panicking businesses in decline. They must pick something to cherish and do it right. Sometimes that’ll mean forging ahead with a new customer base they can actually please and which can actually support them as a business. Other times, it’ll mean taking extra-good care of their existing customers. And evangelicals haven’t yet figured out where to land there.
Not long ago, I discovered a very useful term in dealing with difficult people: the help-rejecting complainer. Sure, it gave me flashbacks to my time in the trenches doing tech support, but it also gave me a framework of perception that’ll help me in the future. I thought y’all might also find it useful. So today, Lord Snow Presides over the unique way that descriptions help us frame problems — and solve them.
Hi and welcome back! The other day, I showed you an odd little essay by Amy Laura Hall, a Duke University ethics professor. In it, she twice displayed a cognitive bias called confirmation bias. Confirmation bias, if allowed to rule people unchecked, can prevent their ability to learn and grow. Today, Read more
If a woman’s anger gets too close to a man’s comfort in that culture, men label her as hysterical or — that evangelical favorite — bitter. Once they lay down this judgment, they can ignore anything else she has to say.
I wanted to mention one thing that happened during those horse-riding lessons before we draw back the curtain on them for a while, and that is the value of being flexible about your plans. It came to pass, near the end of the lessons, that it was a very hot Read more
This story is about how I learned to ford a river and finally came to some truths about my old religious indoctrination–and finally figured out that horses are bastards. This was oh, about twelve years ago. I’d just moved to this mountainous state full of ranches and by wild serendipity Read more